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IT organizations are increasingly expected to contribute tangible value to the business. Low cost, efficient IT services that align with business direction and meet immediate business needs must be the rule—not the exception.
IT leaders are looking to standards-based best practices, such as ITIL®, the Information Technology Infrastructure Library, for guidance in building process-driven services that result in high quality, cost effective delivery of services to their constituents. ITIL® provides the framework to implement best practices for services delivery and support, infrastructure, applications and security management.
The W Group’s methodology for assessing IT services and processes is centered on industry-wide best practices to assess process maturity, such as ITIL®, COBIT™, CMMI®, PMI®, ISO and Six Sigma™.
We use a comprehensive approach, combining industry-based metrics and best practices obtained from our deep practitioner experience and best-in-class service provider knowledge to enable our clients to build cost effective, efficient IT organizations, positioned to contribute demonstrable business value. Typical engagements include one or more of the following:
- Analyzing current IT performance compared to best practices
- Identifying areas of strengths as well as areas for improvement
- Developing a prescription for improvement and managing the improvement process
- Assisting the IT organization in the design and implementation of a standards-based best practice improvement program
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