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As more and more day-to-day and routine IT functions are managed by service providers, the need for strong, in-house core IT management and control processes intensifies. Best-in-class IT organizations have strong processes in place for IT governance, enterprise architecture management, vendor management, program management and service level management. The on-going management and control of these processes are key success factors in transformed IT organizations.
A strong IT governance process is essential for directing IT funding, allocating resources and chartering programs. Strong program management is required to ensure on-time and on-budget delivery of projects that meet business expectations. Solid vendor management processes are needed to ensure sourcing decisions support the business and IT strategies, reduce IT costs and ensure vendor performance meets agreement. The right Service Level Agreements (SLAs) are needed to proactively manage vendors. Additionally, the enterprise architecture management process ensures the optimal investment of IT resources to meet the business goals on an on-going basis.
The W Group brings deep industry experience and sensitivity to change management to guide clients with the implementation of on-going IT management and control processes that ensure IT continuously delivers value to the enterprise
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