As IT and business leaders in a rapidly changing technology and skills landscape, we are all too familiar with the challenge of balancing cost and budget constraints with pressures to further transformation efforts and improve service delivery, speed, and user experience.
A key aspect of managing this challenge lies in identifying the opportunities to reduce run costs and fund growth and transformation efforts.
WGroup's benchmarking advisory capability houses deep financial modeling and analysis expertise to help clients understand their true cost of service delivery—whether retained or outsourced—and how this cost compares to the market.
We benchmark costs across internal service delivery and vendor-contract pricing based on our proprietary database of retained cost assessments and sourcing advisory engagements. And we have the distinction of being the only benchmarker to staff highly tenured industry advisors on every engagement, as opposed to inexperienced spreadsheet analysts housed in research back offices.
Our robust database of accurate and actionable data comes from hundreds of client engagements. The data is organized in processable components and consists of processes, key metrics, service descriptions, and SLAs.
Our contract database consists of software, hardware, and services vendors in the market. It also includes market pricing and discount levels, request for information (RFI) and request for proposal (RFP) responses, as well as differentiation, capabilities, and references.
Our optimization strategies consist of automation best practices, application portfolio rationalization methodologies, organization, and operating model frameworks, cloud migration approaches, and global sourcing strategies.
In addition to our discovery process and proprietary database, our findings are augmented with statistical intelligence from established sources.
Our client database includes performance, processes, budgets, actuals and invoices, service contracts, and transformation plans from our previous engagements.
Our benchmarking models are flexible to account for the uniqueness and practicalities inherent in every business. Each one is crafted from the ground up to give you visibility of the actual cost of services, not just a budget fly-over. They are designed to address what-if scenarios around changes in service profiles and the corresponding impact on cost structures.
There are six key considerations in our methodology:
Although every organization pays for technical debt one way or another, prevention will always be less costly.
A lack of funding can be a barrier to change, but it doesn’t have to be. You just have to ask the right questions.