IT Service Management

Demand Management

IT has always been asked to do more with less. Even as IT spend is projected to rise modestly in the next few years, the portion of the budget available to support ongoing operations will be squeezed so that more can be devoted to higher value innovations. To effectively support the organization, IT must become proficient at prioritizing demand based on business impact. The goal of demand management is to define a process to prioritize demand, and then to perfectly match IT capacity with demand at any point of time.

WGroup assists organizations with the development of and maturity improvements to demand management processes, with specific expertise in processes and tools for aggregating demand, prioritizing demand, shaping demand, and enhancing resource bandwidth to fulfill business requirements.

Contact us to learn more about our approach