The current landscape offers unprecedented opportunities for the modernization of infrastructure service delivery, driven by advancements such as cloud computing, automation, multi-sourcing, and emerging service delivery models. The imperative for IT is to provide infrastructure services that are high-performing, scalable, on-demand, and cost-efficient. However, challenges often arise due to technical debt, legacy systems, data center portfolios, and the added complexity of merger and acquisition events.
Navigating the IT Infrastructure Managed Services Landscape: WGroup specializes in guiding IT leaders through a comprehensive infrastructure modernization journey. This includes:
- Physical Consolidation:
- Streamlining and consolidating physical infrastructure.
- Virtualization and Converged Architecture:
- Implementing virtualization technologies and converged architectures for enhanced efficiency.
- Standardization:
- Establishing standardized practices for consistency and simplicity.
- Automation:
- Implementing automation solutions to enhance operational efficiency.
- Cloud Services Adoption:
- Facilitating a broad adoption of cloud services for flexibility and scalability.
The objective is to help clients achieve operational excellence, increased agility, and substantial cost savings by modernizing infrastructure environments and optimizing the overall operational landscape.
Business Drivers for Managed Services: WGroup addresses key business drivers through its Operating Model Optimization methodology:
- Operating Model Alignment:
- Conducting a 360° assessment to align the IT operating model with business outcomes.
- End-to-End Service Delivery Focus:
- Establishing an IT operating model that prioritizes end-to-end service delivery to overcome constraints related to speed, cost, and time.
Operating Model Optimization Methodology:
- Process and Organization Assessment:
- Reviewing roles, responsibilities, and the current state of processes.
- Identifying opportunities and estimating cost savings.
- Design:
- Collaboratively designing future state processes aligned with organizational service objectives.
- Recommending automation tools and defining improvement targets.
- Implementation Planning:
- Developing a governance structure and an implementation plan.
- Creating an integrated roadmap considering organizational and technical constraints.
- Implementation Execution:
- Providing program management and change leadership during the phased rollout.
- Procuring and implementing automation tools.
- Transferring process management and measuring impact.
Thinkwgroup’s approach aims to deliver better, smarter, and more strategic infrastructure solutions that meet evolving business requirements, driving value through operational efficiency, agility, and cost-effectiveness.