IT Service Management

Service Maturity

The greatest contributor to increasing the speed of IT is the maturity of which services are delivered. As a services organization, IT must endeavour to continuously improve its service strategy, service design, and service operations functionsin alignment with the PMO and IT governance organizations. Mature service delivery is based on the IT Service Management discipline with well-defined ITIL processes, and when done right will enable IT to accelerate the business.

WGroup’s capabilities include service maturity assessments and improvement plans, service catalog design, IT service management strategy, service optimization, service level improvement, and service delivery standardization.

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